Lumi Orchid

Privacy Policy

Last Updated: June 29, 2026

This Privacy Policy describes how LumiGalaxy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumiorchid.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: Including your name, email, billing address, and phone number.

  • Order Information: Your name, billing address, payment confirmation, email address, and phone number to deliver your digital purchases.

  • Shopping Information: Including the items you view, put in your cart, or add to your wishlist.

  • Customer Support Information: Information you choose to include in communications with us, for example, when sending a message through our official support channels.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data includes device information, browser settings, network connection details, your IP address, and information regarding how you navigate our Site.

Information We Obtain from Third Parties

We obtain information about you from trusted vendors and service providers who collect information on our behalf, such as:

  • Fourthwall, Inc.: Our e-commerce platform provider that supports our Site infrastructure.

  • Payment Processors: Secure gateways that collect payment details (e.g., credit/debit card information, billing address) to safely process transactions and fulfill your digital orders.

4. How We Use Your Personal Information

  • Providing Digital Products and Services: To process payments, fulfill instant digital downloads, send account/purchase notifications, and manage your user account.

  • Marketing and Advertising: To send promotional updates and tailored marketing via email, and to show optimized advertisements on our Site or external platforms.

  • Security and Fraud Prevention: To detect and investigate fraudulent, malicious, or illegal activity, ensuring a secure browsing environment.

  • Customer Support: To respond to queries, improve service functionality, and maintain our direct business relationship with you.

5. Cookies

We use cookies to power and optimize our Site, remember your preferences, and run advanced analytics to better understand user interactions. You can modify your browser settings to reject or remove cookies, though please note that doing so may affect the functionality or availability of certain interactive features on our Site.

6. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • With trusted service providers performing operations on our behalf (e.g., IT infrastructure management, secure payment processing, data analytics, and customer support).

  • When you explicitly direct or consent to disclosures (such as through social media login integrations).

  • With our affiliates or within our corporate group to manage our operations effectively.

  • In connection with standard business transactions (such as legal reorganizations, mergers, or to comply with law enforcement subpoenas and legal processes).

CCPA Data Disclosure Summary (Past 12 Months)

Category of Personal Information Purpose of Processing Categories of Recipients
Identifiers (Name, Email, Contact Info) Providing services, support, marketing, and security. Affiliates, Fourthwall, Payment Processors, Analytics Providers.
Commercial Information (Order history) Fulfilling digital delivery, marketing adjustments. Affiliates, Fourthwall, Advertising Partners.
Network & Device Activity (Usage Data) Optimizing site speed, security, tailored layouts. Data Analytics Providers, IT Management Vendors.

7. User Generated Content

Our Services may enable you to post product reviews. If you choose to submit user-generated content to any public area of the website, please be aware that this content becomes public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make publicly viewable.

8. International Users & Regional Rights

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States.

If we transfer data out of the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs) to ensure your data remains completely secure and protected under equivalent regulatory standards.

Your Choices and Privacy Rights

Depending on your regional jurisdiction (such as GDPR or CCPA), you may exercise the following rights:

  • The right to Access / Know what data we hold.

  • The right to Delete your personal information.

  • The right to Correct inaccurate details.

  • The right to data Portability.

  • The right to Object to or Restrict specific processing practices.

To exercise any of these rights, please contact us at our unified support email below.

9. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under 13 (or 16 in certain jurisdictions). If a parent or guardian discovers that a child has provided us with information, contact us immediately to have it purged from our systems.

10. Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise your local privacy rights, please reach out to us directly:

Email: hello@lumiorchid.com